Online gaming is for fun, not stress. 33mb believes every player should know their limits and play within them. We're here to support you — with tools, with support, and with understanding.
Limit-setting tools are always free
Self-Exclusion requests take effect within 24 hours
Zero-tolerance policy for minors
24/7 support in Bangla
Support with Complete Confidentiality
33mb lets you stay in control of your gaming
Set daily, weekly, or monthly deposit limits. Reductions take effect immediately; increases apply after 72 hours.
Set the maximum you're willing to lose in a given period. Once the limit is reached, you'll be stopped automatically.
Decide in advance how long you'll play. When time is up, you'll get a reminder and the session will end.
Take a break for 1–30 days. Your account will be fully locked during this time.
If you need a longer break, close your account for 6 months, 1 year, or permanently.
View complete details of your playing time, wins, losses, and spending. Informed decisions start with knowing the facts.
At 33mb, we believe online gaming and sports betting should be a healthy form of entertainment — a hobby that adds joy to life. But when gaming becomes a habit and gradually starts affecting daily life, family, and financial stability, it becomes a problem. Responsible gaming means staying aware and keeping play in check — ensuring the game doesn't control you.
Many people in Bangladesh play on 33mb via mobile. Easy access can sometimes lead to excessive play. That's why we've built tools into the platform from day one to help you set your own limits. This isn't for our business — it's for your well-being. A happy and healthy player is 33mb's greatest asset.
Never view gaming and betting as a source of income. There's no guarantee you'll win every bet. Only play with money you can afford to lose without affecting your family. Gaming is for entertainment, not solving problems.
Gaming problems develop gradually, and many don't realize it at first. Ask yourself these questions honestly. If most answers are "yes," it may be time to seek help.
Do any of these situations sound familiar?
Do you bet more to win back losses? (Chasing Losses)
Do you hide from family or friends how much time or money you spend on gaming?
Have you tried to stop gaming but couldn't?
Have you bet with money meant for household expenses, bills, or debt repayment?
Do you feel restless or irritable when not playing?
Has gaming caused problems at work, in your studies, or in your relationships?
Do you use gaming to reduce stress or improve your mood?
If 1–2 answers are "yes": Stay alert and use our limit-setting tools. If 3–4 are "yes": Talk to our support team. If 5 or more are "yes": Activate Self-Exclusion and seek professional help.
Setting limits at 33mb is very simple and takes just a few minutes. Once a limit is set, it's automatically enforced and you don't have to do anything else.
Access your account on the 33mb website or mobile app. Click on your profile icon in the upper right corner.
Go to Account Settings or the Profile menu, find the "Responsible Gaming" option, and click on it.
Deposit Limit, Loss Limit, Session Time Limit, or Cooling-Off Period — choose one or more based on your needs.
Set your budget and time limits realistically. Remember — lowering limits is instant, but raising them requires a cooling-off period.
Confirm the limit. Your selected limit will take effect immediately. You'll receive confirmation via email or SMS.
The table below gives you a general idea of different types of limits. However, it's best to set limits based on your financial situation and income.
| Limit Type | Duration | Recommended amount | Takes effect |
|---|---|---|---|
| Deposit Limit (Decrease) | Daily / Weekly / Monthly | Less than 5% of monthly income | Instant |
| Deposit Limit (Increase) | Daily / Weekly / Monthly | — | After 72 hours |
| Loss Limit | Daily / Weekly | Equal to or less than deposit limit | Instant |
| Session Time Limit | Per session | No more than 1–2 hours daily | Instant |
| Cooling-Off Period | 1 – 30 days | Whenever needed | Instant |
| Self-Exclusion | 6 months / 1 year / Permanent | In Crisis Situations | Within 24 hours |
If you feel temporary limits aren't enough and you need a longer break, Self-Exclusion is the most powerful solution. Activating Self-Exclusion will completely lock your account, and you won't be able to log in, place bets, make deposits, or receive any promotional materials. We also flag your account in our own system during verification.
If you attempt to create a new account during Self-Exclusion, we will try to detect and close it. Even after the Self-Exclusion period ends, you must contact our customer support to reactivate your account and complete a cooling-off period. This process is intentionally slow to ensure your wellbeing.
For temporary crises. May be reactivated upon request after six months.
For serious problems. A one-year break offers a chance to overcome the issue.
When you've decided to stop completely. Cannot be reactivated.
At 33mb, protecting minors is an absolute priority. We only allow individuals aged 18 or above to register. Date of birth is verified during registration, and identity documents are checked during the account verification process. Any suspicious accounts are investigated immediately and closed if necessary.
If you have minors at home, use parental control software on your devices. Keep your 33mb account login details secure so others can't access it. If you suspect a minor is using our platform, please notify [email protected] immediately.
Responsible gaming isn't just about setting limits — it's a mindset. These simple habits will help keep your gaming experience positive.
If you or someone you know is struggling with a gaming problem, don't hesitate to seek help. 33mb's customer support team is trained in responsible gaming and provides assistance with complete confidentiality. Admitting a problem isn't weakness, it's courage.
Get support in Bangla 24/7. Our trained support agents are always ready.
Write to [email protected]. You'll receive a reply within 48 hours, with full confidentiality.
Frequently asked questions about Responsible Gaming